Product complaints

Before receiving the parcel, always check whether it has not been damaged during transport. If the packaging has visible external damage, we recommend that you refuse to accept the shipment and then contact us.

After acknowledging receipt of the parcel, you can open the parcel in the presence of the courier. If any discrepancies are found, a discrepancy report is prepared, which forms the basis for a subsequent complaint.

If the purchased goods turn out to have manufacturing defects or do not match the description, please follow the following complaint procedure:

- Send us the product you want to complain about, attaching a written statement in which you describe the detailed reasons for the complaint, the form of compensation, as well as the return address and account number to which any refund will be made (the complaint form template is provided below) .

- Within 14 days of receiving the shipment, we will inform you by e-mail or telephone about the result of the complaint procedure.

- If the complaint is considered positively, within 7 business days from the date of the decision, we will compensate you for the costs incurred by: repairing the complained product, sending a new product or refunding your money.

- If the complaint is considered unjustified, we will provide you with a detailed justification of the decision and within 14 business days we will send back the complained product at our expense.

COMPLAINT FORM